Delivery Areas
Delivery is available in serviceable pincodes shown at checkout. If your location is not serviceable for a product or vendor, you will be informed before you pay.
Shipping & Delivery Policy
Indian Mall is a multi-vendor marketplace. Delivery availability, delivery time and delivery charges may vary by product, vendor and location.
Delivery Availability
Availability depends on vendor operating hours, stock, delivery partner coverage and local restrictions. Some areas may support standard delivery only.
Delivery Charges
Delivery charges are calculated from distance, order value, weight/size and delivery speed. Free delivery, if offered, is shown on the product or cart page.
Estimated Delivery Time
An estimated date or time slot is shown when available. It is an estimate, not a guarantee, and can change due to vendor processing, traffic or weather.
Same-Day / Express Delivery
Same-day or express options appear only when the vendor, stock and delivery partner can support them for your pincode. Cut-off times may apply.
Vendor Processing Time
Vendors need time to confirm, pack and hand over the order. Processing time is set by the vendor and is included in the overall delivery estimate.
Delivery Partner Assignment
After the vendor marks an order ready, a delivery partner may be assigned automatically or by operations. The assigned partner details can appear in tracking where enabled.
Order Tracking
You can track order status from your account or the Track Order page using the order number and registered mobile. Status updates depend on vendor and partner scans.
Multiple Vendor Orders
Items from different vendors are fulfilled separately. You may receive more than one shipment, each with its own charges, timeline and tracking.
Delayed Delivery
If delivery is delayed, we or the vendor may notify you. You can contact support for an update. Eligible cancellation or refund follows the Refund Policy if the delay is excessive.
Failed Delivery
A delivery may fail due to incomplete address, customer unavailability, access issues or partner constraints. We may attempt redelivery or ask you to confirm a new slot.
Customer Unavailable
If you are not available at the delivery address, the partner may call you. Repeated unavailability can lead to return to vendor and extra charges or refund as per policy.
Incorrect Address
Please check address and phone before placing the order. An incorrect or incomplete address can delay or fail delivery. Changes after dispatch may not always be possible.
Damaged Package
If a package arrives damaged, refuse the delivery where possible or report it with photos within the time window given in support guidance so we can raise a claim with the vendor or partner.
Delivery Cancellation
Delivery can be cancelled only while the order is still in a cancellable status. Once out for delivery, cancellation may not be possible and return-to-origin rules may apply.
Service Orders & Service Area
Services are not shipped. Providers attend the customer location or serve the area stated on the listing. If the address is outside the service area, the booking may be declined or rescheduled.