Order Cancellation
If an order is cancelled before the vendor ships it, the paid amount is generally eligible for refund as per payment method rules. Once packed or dispatched, cancellation may not be available.
Refund Policy
Refunds on Indian Mall apply according to the product, service and transaction type. This policy explains when a refund may be issued and how it is processed.
Special note: Food and perishable products may be non-returnable and non-refundable except where the item is damaged, unsafe, or not as described. Those conditions are stated here and may also appear on the product page.
Vendor Cancellation
If a vendor cannot fulfil an order (for example, item out of stock), the order may be cancelled and a refund initiated for any amount already paid.
Customer Cancellation
Customers may cancel an eligible order from their account while it is still in a cancellable status. Charges already incurred for shipping or services already started may be deducted where disclosed.
Service Cancellation
Service bookings cancelled before the provider starts work are usually refundable. If the provider has already travelled or begun the job, a partial fee may apply as shown at booking or in the booking confirmation.
Failed Payment
If a payment fails or is not captured, the order or booking is not confirmed. Any amount deducted in error by the bank or gateway is typically reversed by the payment partner as per their cycle.
Duplicate Payment
If the same order is charged twice, the extra payment is eligible for refund after verification of gateway and bank records.
Product Return Refund
For returnable products, a refund is initiated after the item is picked up or received and passes quality check, unless the policy allows refund on evidence of non-delivery or damage.
Eligible Product Refund
Eligible products include most new, unused items in original packing, subject to category rules and the return window shown on the product or order page.
Non-Returnable Products
Items such as innerwear, personal care opened after delivery, customised goods, digital goods and other categories marked non-returnable are not eligible for return refund except in case of genuine defect or wrong item.
Food & Perishable Products
Food, grocery perishables and similar items are generally non-returnable and non-refundable once delivered in good condition. Refund or replacement may be considered if the item is spoiled, leaked, incomplete or not as described, when reported promptly with proof.
Refund Processing Time
After a refund is approved, Indian Mall and the payment partner typically take 5–10 business days to credit the original method. Bank or wallet timelines may add extra days.
Payment Gateway Refund
Online refunds are sent back through the same payment gateway used at checkout. COD orders, where refund is approved, may be refunded to a bank account or UPI ID collected from the customer.
Refund to Original Payment Method
Wherever technically possible, refunds go to the original payment method. If that method has expired or cannot accept a credit, support may arrange an alternative after verification.
Dispute Resolution
If you disagree with a refund decision, contact Indian Mall support with order details and evidence. We may coordinate with the vendor or provider. Unresolved consumer disputes may also be taken up under applicable law.