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Please read these Terms & Conditions carefully before using Indian Mall. By creating an account or placing an order you agree to follow these terms.

1. Introduction

These Terms & Conditions govern access to and use of the Indian Mall website and marketplace, including products sold by vendors and services offered by service providers.

2. Acceptance of Terms

By registering, browsing, ordering or listing on Indian Mall you confirm that you have read and agree to these terms, the Privacy Policy and other policies linked on the website.

3. Eligibility

You must be legally competent to enter into a contract under Indian law. Businesses must be duly authorised to sell products or offer services on the platform.

4. Customer Account

Customers are responsible for accurate profile details, keeping login credentials safe, and all activity that occurs under their account, including orders and payments.

5. Vendor Account

Vendors must complete registration and any required KYC. Vendors are responsible for product accuracy, stock, invoicing, packing and compliance with applicable laws.

6. Service Provider Account

Service providers must list services truthfully, honour accepted bookings, and perform work with reasonable skill and care in the stated service area.

7. Delivery Partner Account

Delivery partners must complete onboarding, follow assignment instructions, handle parcels carefully and update delivery status honestly.

8. Product Listing

Product titles, images, prices, MRP and descriptions must be accurate and not misleading. Indian Mall may hide or remove listings that violate policy or law.

9. Service Listing

Service listings must clearly describe the offering, price, duration and service area. Hidden charges should not be added after a booking is accepted, except taxes required by law.

10. Product Pricing

The price payable is the price shown at checkout, including applicable taxes unless stated otherwise. MRP, discounts and offers are displayed by the vendor and may change without notice until an order is placed.

11. Service Pricing

Service charges are set by the provider. Additional parts or extra work should be agreed with the customer before they are billed.

12. Orders

An order is an offer to buy from the listed vendor. Acceptance, packing and dispatch are handled by the vendor. Indian Mall facilitates the marketplace and payment flow.

13. Service Bookings

A booking request is sent to the service provider. Confirmation, reschedule or cancellation follow the booking status shown to the customer and the Refund / Cancellation policies.

14. Payments

Customers may pay online or by other methods enabled on the platform. Successful payment or confirmed COD (where available) is required to process the order or booking.

15. Platform Fees

Indian Mall may charge vendors, service providers or delivery partners commission or subscription fees as agreed at onboarding or in the partner dashboard. Fees may be updated with notice.

16. Delivery Charges

Delivery charges depend on vendor, location, order value and delivery type. The applicable charge is shown before you confirm the order where it can be calculated in advance.

17. Cancellation

Cancellation rules depend on order status, product type and who cancels. Details are set out in the Refund Policy and any cancellation policy published on the site.

18. Returns & Replacement

Eligible products may be returned or replaced as per vendor and category rules. Perishable, customised or hygiene-sensitive items may be non-returnable.

19. Refunds

Refunds, if approved, are processed according to the Refund Policy, payment method and bank or gateway timelines.

20. Ratings & Reviews

Users may leave honest reviews based on their real experience. Fake, abusive or promotional reviews may be removed, and accounts misusing reviews may be restricted.

21. Referral Program

Referral rewards, if offered, follow the Referral Program Terms. Indian Mall may change or withdraw a referral offer and withhold rewards in case of misuse.

22. Vendor Responsibilities

Vendors must fulfil genuine orders, pack goods safely, share invoices where required, and handle customer issues in line with platform policies and consumer law.

23. Service Provider Responsibilities

Providers must arrive as scheduled where possible, complete the booked service, and treat customer property and information with care.

24. Delivery Partner Responsibilities

Partners must pick up and deliver on time where reasonably possible, verify handover, and report failed or damaged deliveries promptly.

25. Prohibited Activities

You must not list illegal goods, post abusive content, manipulate prices or reviews, attempt unauthorised access, or use Indian Mall to defraud others. Violations may lead to listing removal or account action.

26. Account Suspension

Indian Mall may suspend or close an account for policy breach, fraud, legal request, unpaid dues or risk to users. Affected parties may contact support to seek a review.

27. Intellectual Property

Indian Mall branding, software and content belong to us or our licensors. Vendors and providers retain rights in their own listings but grant us a licence to display them on the marketplace.

28. Limitation of Liability

Indian Mall is an intermediary marketplace. To the extent permitted by law, we are not liable for vendor product quality, service workmanship, or delays caused by partners, except where we fail in our own platform duties.

29. Changes to Terms

We may update these Terms from time to time. The latest version will be posted on this page. Continued use after an update constitutes acceptance of the revised terms.

30. Governing Law

These Terms are governed by the laws of India. Courts at the jurisdiction notified by Indian Mall shall have exclusive authority, subject to applicable consumer protection rights.

31. Contact Information

For questions about these Terms, email indianmall.mart@gmail.com or submit a request on the Contact Us page.

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